Last Updated: October 17 2026
Our goal at kubbgameset.com is to make it as easy as possible for our customers to purchase and enjoy the best Kubb wooden yard game set. From choosing your game set to having it delivered to your door we want to make the process as easy as possible. We want to provide a convenient and enjoyable experience. This shipping policy will tell you how we process and ship your orders including information on costs and other things you may need to know once your order has been placed.
Once you have agreed to our terms and conditions including this policy during checkout we consider that you have agreed to and understood this policy.
Order Processing Time
After your payment has been processed we start processing your order.
Order processing includes verifying your order and payment information reviewing your order for accuracy preparing your game set and arranging the shipment.
Should there be any issues affecting the processing of your order that are out of our control we will contact you using the information you provided during checkout.
Shipping Destinations
At Kubbgameset.com we aim to bring outdoor games to as many customers in the areas we are serving.
Shipping options are determined by many factors such as product availability coverage of our shipping carriers and fulfillment centers.
During the checkout process you will be able to see if we provide delivery to your area.
If your destination is not supported by the available shipping options our customer service team may be able to assist you with your order.
Customers are responsible for providing a complete and accurate delivery address including the recipient’s name street address city state or province postal code and any other delivery information.
- Shipping Methods and Delivery Estimates
Package shipment methods are determined based on package size and weight product availability and other factors.
Our kubb sets include wooden king pieces kubb blocks batons corner stakes and a bag. Package size and weight may impact the available shipping methods.
There may be an estimate of the delivery time during the checkout process. Actual delivery times may vary based upon a number of factors beyond our control including weather and customs.
All delivery estimates are approximate. Unless specifically stated no delivery date should be considered guaranteed.
In some cases depending on how our fulfillment centers handle order fulfillment items in the same order may be shipped in separate packages.
- Shipping Costs
There are a variety of factors that are used to determine the cost of shipping including the available methods weight and size of packages delivery location and other factors.
The shipping cost will be displayed during the checkout process.
Our offers and promotions may include free or reduced shipping and the eligibility requirements and restrictions of such offers will be included in those offers or during the checkout process.
Additional fees may apply to some destinations or special arrangements. Any fees that we are obligated to disclose will be shown in compliance with the law.
Make sure your order is correct prior to finalizing payment.
- Order Confirmation and Tracking
You will receive an order confirmation email containing your order number and details. This email is sent to you once your purchase is successfully processed.
Locate your tracking number in that email.
Click on your tracking number to go to the shipment status page.
Tracking information is updated by the shipping company once the shipment has been picked up or dropped off at their facility.
If the status is unclear or the shipment has not been updated for a number of business days please contact us and provide your order number to have your shipment status investigated.
- Shipping Address Changes
To change your address we will make a reasonable effort to do so before the order is shipped. However we may not be able to change the address once the order has been processed and the shipping carrier has taken the shipment.
There may be additional delivery arrangements or charges for shipments that we are unable to deliver due to an incorrect or incomplete address provided by the customer. Additional applicable law may however prohibit us from charging these additional delivery costs to you.
- DELAYED SHIPMENTS
We know that you want your Kubb game set to arrive on time to prepare for fun-filled family gatherings backyard competitions and other outdoor activities.
We will work to ensure that your shipment is delivered on time; however delays may be unavoidable due to:
Weather.
Shipping volume.
Processing delays.
Carrier delivery issues.
Customs processing for international shipments.
Address issues.
Other causes beyond our reasonable control may result in delays.
If your shipment has been delayed and is beyond the estimated delivery window please contact us with your order number and the tracking number. We will do a thorough review of the situation and make every effort to help you. Delays do not affect your rights and remedies as a consumer under applicable consumer protection laws.
- LOST OR MISSING PACKAGES
You may contact the carrier to get more information about your shipment.
If you are still unable to locate your shipment contact our customer service to review your situation and determine the next steps.
When a package appears to be lost in transit we work with the carrier to investigate the shipment and determine the next steps to resolve the issue.
Any resolution including a potential refund or replacement will depend upon the specific circumstances available shipping records and applicable laws. We will not use this policy to deny a consumer’s legal rights.
- Damaged Packages or Incorrect Orders
Although we work to prepare orders to ship in a timely manner there may be instances in which a package is damaged in transit or an order is delayed and/or arrives with items missing or incorrect.
Please examine the package and its contents once it has been delivered to you.
If your Kubb game set is damaged in transit or arrives incomplete or is not the set you ordered please contact our customer service team as quickly as you are able.
To help us investigate please provide your order number what is wrong with your order and include a description of the issue along with pictures if possible.
Also please provide any relevant shipping and/or tracking information.
We will review your request and determine what options are available. This may include a refund replacement or resolution under our policies and the law that applies to your case.
It is helpful to the process if you are able to retain the damaged or affected items until the process has been completed.
- International Shipping Customs and Duties
When shipping internationally please keep in mind that there may be inspections by customs shipments may be delayed by varying import regulations and delivery time frames may be longer.
Although we cannot guarantee a specific timeframe for customs clearance we will attempt to provide available shipping information to you in case an international shipment is delayed.
- Order Cancellations and Changes to Shipping
If you wish to cancel an order contact customer service as quickly as possible. Cancellation requests are usually easier to process before an order is processed for fulfillment or turned over to the shipping carrier. Once a shipment is made we may not be able to cancel the shipment or re-direct it to a different address.
If an order was shipped and can not be canceled visit our Return Policy for information on how to process a return.
Cancellation requests as well as requests for refunds or changes to delivery will be processed in accordance to our policies and conditions and the rights of the consumer.
- Delivery Attempts Unclaimed Packages and Return of Shipment
Some services may require the recipient to sign for a delivery and may make multiple delivery attempts.
If an unsuccessful delivery occurs the service may hold the shipment at a pickup location or follow other procedures as defined in their terms of service.
Tracking notifications may be sent to you. It is important that you respond to notifications from the service and/or update your account to receive notifications for the shipment.
We will review the situation and reach out to you if we need to take further action if a shipment is returned due to an incorrect or incomplete address repeated delivery failures or if a shipment is left unclaimed.
Shipping charges adjustments to refunds and reshipments will be handled in compliance with the law and the conditions of the order.
Shipping and Returns
Shipping and returns of products are covered by our Return Policy.
If you have received a defective damaged or incomplete product please contact us for assistance before returning the product.
The return policy will explain how to receive authorization prepare the package and determine who will pay for the return shipping.
This Shipping Policy will not affect any rights a customer may have under the law regarding delivery conformity of the products refunds or returns.
Contact Us
If you have questions regarding shipment tracking or delivery of an order please contact our customer service using the contact information on kubbgameset.com.
When contacting us please provide your order number, If you are calling regarding a shipment that has not been delivered please provide your delivery address, This information will help us identify your shipment and provide service as quickly as possible.
Thank you for shopping kubbgameset.com. We appreciate your business and hope you and your family and friends have fun with your Kubb games and other outdoor activities.